SS 134: Creating Experiences With Extraordinary Impact
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The Power of Moments
Why is it that certain brief experiences in our lives can jolt us, elevate us or even change us forever? And how can we recreate moments like that with the work we do inside our business?
In this week’s episode, I share insights from the book, The Power of Moments. You’ll not only learn WHY we have memorable moments – but you’ll also learn how we can intentionally add them to our everyday lives. You can make a bigger impact with your customers, your team, and your loved ones when you apply simple shifts outlined in the book.
In today’s episode, you’ll learn:
- The psychology of memorable moments
- Which things shift your customer experience the most
- How to “break the script” on company routines
- What really motivates a team to go above & beyond
- And SO much more…
Resources & Links Mentioned:
The Power of Moments by Chip Heath and Dan Heath*
Related Episodes:
Episode 45: The Secret to Overcoming Your Fears
Episode 39: Stop Playing Small – Here’s How
*denotes affiliate link
